Privacy and complaints
Contact RetireRight Limited on 0800 RETIRE if you have a question, want to correct information or would like to raise a concern.
When you contact us
We ask for your name, area, a way to reach you and enough information to understand your enquiry. Giving this information is your choice. We need a working phone number or email address to reply. Please leave sensitive information and details about other people out of the form.
When you use a portal
We use your email address to set up your account. Our team uses your move plan, checklist and updates to coordinate your service. You can ask us to invite someone you trust to see your move stages and selected updates, and you can remove their access in your portal.
Home address and village enquiries
Adding an address to My Move is optional. We use the LINZ address service hosted by Esri to find the address you search for and calculate distances. You can change or remove your saved address in My Move. The Family Portal does not show it. When you ask us to contact a village, RetireRight uses its email delivery service to share the name on your move plan, your account email and your message with that village. The saved home address stays in My Move.
Who can access it
Relevant RetireRight staff can access enquiries and plans to respond or coordinate the service. Netlify hosts the website, portal sign-in and data. We discuss sharing information with independent specialists with you first.
Ask for access or a correction
Call 0800 RETIRE to ask for access to or correction of your information, or to raise a privacy concern. You can also contact the Office of the Privacy Commissioner.
Raise a concern about your service
Call us or use the contact form. Tell us what happened and how you’d like us to get in touch. If the concern is about a specialist’s work, we can help you find the right person to speak to.
Contact RetireRight